A booking is confirmed when you receive a confirmation email. If you think you have made a booking and have not received an email confirmation, please send us an e-mail with an inquiry through our contact form, and we will figure this out together.

You can pay through the internet, through our website. This is by far the easiest, safest and fastest way to reserve and pay for your adventure. You will receive a voucher as a confirmation via e-mail which you will need to bring with you for your trip. You will always get a voucher by email: REMEMBER TO PRINT IT OUT AND BRING IT ALONG OR MAKE SURE THAT YOU CAN SHOW IT ON YOUR ELECTRONIC DEVICE!

If luck and weather are on your side, then you will be able to see the Aurora Borealis above the inviting streets of Rovaniemi. Whether you see the lights or not are dependant on two different factors. The first being the weather. If the sky is clear, no clouds, then you are halfway there to seeing the astonishing spectacle that is the Northern Lights (although light pollution can sometimes be a problem). Increased solar activity is the second half so, if these two merge together you may well be able to see the Northern Lights from Rovaniemi.

The Northern Lights season is said to be from late August until mid-April. However, if you want to increase your chances of seeing them, it is best to wait until the clear winter months of mid-September until March.

When Northern Lights tours are cancelled it’s usually due to unfavourable weather conditions.

‍

In that case, your options will be to:

‍

1. Reschedule for another day.

2. Find another tour to do and use the deposit for it.

3. Get fully refunded.

‍

Please send us an email (info@nordicadventures.fi) to re-book your tour.

There are a few different ways you can book our trips. First of all, you can book almost all our trips right here on our website. There is a booking window on each tour page and we do recommend that you book and pay for your trip there, preferably in good time as we keep our groups small and some tours tend to sell out.

‍

If the trip you would like to book is not bookable online, you can call or email our office directly, the phone number is +358 40 744 2567. Another way is to send us an e-mail with an inquiry through our contact form. What we need to have is your name, how many people are in your party, where you are staying, a way of contacting you either an e-mail or a phone number and what tour you are trying to book.

This is a nice question. We ask all participants to be ready from the start of the pickup time indicated in the voucher. Please be at your assigned location at the start time that you chose when booking the tour.

‍

Here you should wait for your guide. Have your email and phone number listed with us so we can contact you if we run into any trouble finding you.

1. Start with thermal underwear and warm socks.

‍

2. If it’s really cold, –20 or below, wear an additional fleece layer on top of your thermals. Another pair of socks, preferably woolly or thermal, will keep your feet warm.

‍

3. Wear pants with thermal lining. Don’t underestimate the importance of a neck warmer or a scarf. Slip into your winter boots and do them up well.

‍

4. Almost done! Throw on your winter jacket, put on a warm hat and thermal gloves. Don’t forget to tuck your gloves into your sleeves and zip your jacket ALL the way up

‍

Nordic Adventures is happy to tell you where you can rent costumes if there is such a need!

Most of our tours (please see specifications under each tour) include transfers from accommodation in Rovaniemi city area. It is included in the adventure price.

‍

The pick up is usually 5-20 min before the start of the safari (time in your voucher). Transportation back is immediately after the end of the safari.

‍

We try to provide exact pickup time one day before the start of the tour by email or text message/whats-app, which is why it is important that you provide your valid email and phone number when booking a tour.