Please let us know your diet before or after booking your adventure. We will take into account your wishes and prepare the food suitable for you.

A booking is confirmed when you receive a confirmation email. If you think you have made a booking and have not received an email confirmation, please send us an e-mail with an inquiry through our contact form, and we will figure this out together.

You can pay through the internet, through our website. This is by far the easiest, safest and fastest way to reserve and pay for your adventure. You will receive a voucher as a confirmation via e-mail which you will need to bring with you for your trip. You will always get a voucher by email: REMEMBER TO PRINT IT OUT AND BRING IT ALONG OR MAKE SURE THAT YOU CAN SHOW IT ON YOUR ELECTRONIC DEVICE!

The Northern Lights are natural phenomena and we unfortunately cannot promise you will see them. Their appearance depends upon atmospheric and weather conditions.

There are a few different ways you can book our trips. First of all, you can book almost all our trips right here on our website. There is a booking window on each tour page and we do recommend that you book and pay for your trip there, preferably in good time as we keep our groups small and some tours tend to sell out.

‍

If the trip you would like to book is not bookable online, you can call or email our office directly, the phone number is +358 40 744 2567. Another way is to send us an e-mail with an inquiry through our contact form. What we need to have is your name, how many people are in your party, where you are staying, a way of contacting you either an e-mail or a phone number and what tour you are trying to book.

This is a nice question. We ask all participants to be ready from the start of the pickup time indicated in the voucher. Please be at your assigned location at the start time that you chose when booking the tour.

‍

Here you should wait for your guide. Have your email and phone number listed with us so we can contact you if we run into any trouble finding you.

Unfortunately there isn’t just one simple answer to this question.​

‍

There is not just one single setting for your camera that ensures great captures.  but if you have manual options, you are probably best served with experimenting with various combinations of ISO, aperture, and exposure settings. As a rule of thumb, ISO setting between 800 and 3200, aperture between f/2.8 and f/5.6, and shutter speed at between 15 seconds and 30 seconds have proven effective.​

‍

​Different combinations may give very different results. Higher ISO setting will allow you to capture faster exposures, but the downside to this might be for example grainier images.

‍

​If the shutter speed is above 15 seconds it will result in slight star movement.

‍

​Wider angle lenses are usually more versatile in low light settings, but longer lenses give you different options for compositions. Make sure that you remove all lens filters, as they may distort images. You will probably get the best results with manual setting for infinite focal length​.

‍

Be sure to remove all lens filters, as they may distort images. You will probably get the best results with manual setting for infinite focal length.

The best time to see the northern lights is when the sky is clear of any clouds. Some people claim the aurora comes out when temperatures are colder. This isn’t the case – it’s just that when the skies are cloudless, temperatures tend to drop.​

The northern lights are most commonly seen between 17:00 and 02:00. They don’t usually exhibit for long – they may only show for a few minutes, then glide away before returning. A good display may last for no longer than a quarter or half an hour, though, if you’re really lucky, it could extend to a couple of hours or longer.​

The waxing and waning of the moon makes no difference to the northern lights. While a full moon lightens the sky, and may therefore reduce the visual intensity of a display, the northern lights can be seen at all stages of the moon’s cycle. In fact, seeing the Northern Lights behind a full moon is quite a spectacular sight.​

Our guaranteed nightly Norther Lights hunting departures are from the end of September to April!

Please, send us an email hello@nordicadventures.fi

‍

Cancellation

More than 3 days notice - full refund, 25 € cancellation fee will be charged.

Less than 3 days no show notice - No refund

For all bookings of day tours operated by Nordic Adventures, a minimum of 72 hours notice of cancellation is required for a full refund. If cancellation is made after these time limits pass no refund is given.

Some tours have exceptions, please read the cancellation policy when booking a specific tour.

‍

Changes

For any changes to the reservation, please inform Nordic Adventures via e-mail at hello@nordicadventures.fi and refer to your booking number. All changes or alterations to be made to the reservation shall be made in writing within office hours in Finland. The requested changes are subject to the written approval of Nordic Adventures. Any changes to reservations depend on availability. Any extra costs incurred for making the change will be charged to the customer. Cancellation of any tour, product or service included in a reservation will not be considered a change for purposes of this section and will be governed by the applicable cancellation terms.

You can join an already scheduled safari where we have other participants. This way you only pay for yourself.

Please let us know (hello@nordicadventures.fi) the dates when you would like to join the activities and we will be happy to make it happen.

The price of the tour is the same, no matter if you use our transportation option or not.

Most of our tours (please see specifications under each tour) include transfers from accommodation in Rovaniemi city area. It is included in the adventure price.

‍

The pick up is usually 5-20 min before the start of the safari (time in your voucher). Transportation back is immediately after the end of the safari.

‍

We try to provide exact pickup time one day before the start of the tour by email or text message/whats-app, which is why it is important that you provide your valid email and phone number when booking a tour.